VAST™ 23" TV FAQs

Should your 32" Altech UEC TV appear 'dead' with no power, check the power lead and power socket to ensure the unit is correctly connected.

The 32" Altech UEC TV is supplied with an on board 240V power supply that connected to the mains using a standard figure 8 power lead.  Should you be unable to power up the TV, it is likely that the on-board PSU will need to be replaced by a licensed repair technician. 

All Altech UEC VAST TV's are supplied with a remote control unit (RCU) that is compliant with the PVR Ready functionality of the in-built VAST set-top.  Should the PVR functionality no be enabled and you push the PVR button on the RCU, the unit will ask you for a 16-digit activation code to upgrade the unit to a PVR.  You can easily deny this request by pushing the EXIT button on the RCU.

E50-32 or E52-32 No services found please rescan.

This indicates that the VAST decoder inbuilt into the TV is not receiving any signal. This may be due to bad weather or a faulty connection in the installation. Please also confirm that your satellite dish is pointing to the OPTUS C1 Satellite at 156 degrees east.

NOTE: This is not an issue with your smart card.

You may need to re-point your satellite dish.  Please visit https://www.dishpointer.com for help aligning your satellite dish. Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au.

Your internal Altech UEC VAST satellite decoder smart card needs activation or reactivation. Please ensure you have registered your smartcard. If you have already done so please be aware that there is a 48hour processing time. You can also call 1300 993 376 for more information.

If your VAST DSD4121RV PVR has been turned off for a long time, or your decoder has lost the services due to another issue - rain fade or other loss of signal, you can re-hit your smart card on-line by visiting mysattv

To assist you to check service eligibility and register your decoder on-line we have put together a step-by-step process document for you to follow.  A copy can be downloaded here.

This is a common error for travellers and remote viewers who's system has already been activated and working but have not used their VAST decoder for some time. This arises due to the security information contained on the smart card expiring. There are two options to recover from this error.

1.  Leave the decoder turned on and the information on the smart card will be updated to restore all of the activated services. The decoder usually recovers within a couple of hours.

2.  Reactivate the smart card by entering the smart card details here.

Displayed if an invalid smart card is inserted or if the card is incorrectly inserted. The inbuilt set top box is located behind the TV on the right hand side (when facing the screen). Ensure the card is inserted with the contact end of the card into the slot first.  Ensure the contacts away from the screen.  Clean the gold contacts on the card with Methylated spirits and then re-insert the card and press the reset button below the card slot. If this does not resolve the fault then your set top box will require repair at a local service agent.

If you have previously had access to the VAST services but have either lost all the services due to an unknown fault or because your decoder was not powered up at the time of registration please visit here.

The Rehit process rehits or refreshes the information on the decoder smartcard.