When trying the 1300 993 376 number if you would prefer to speak to a customer service agent do not select option one or two just hold and you should be placed in a queue for the next available operator.
Finding it hard to get through to the VAST Call Centre to register your VAST decoder or authorise your VAST smartcard?
Why not check your service eligibility and register your decoder online. To assist you we have put together a step-by-step process document for you to follow.
All new UEC4121RV VAST decoders are now supplied with a remote control unit (RCU) that is compliant with the 4121PVRRV. Should you have a non-PVR model (4121RV) and push the PVR button on the RCU, the unit will ask you for a 16-digit activation code to upgrade the unit to a PVR. You can easily deny this request by pushing the EXIT button on the RCU.
Should you wish to upgrade your 4121RV to enable PVR functionality, please contact your local installer/retailer, or email firstname.lastname@example.org to purchase a PVR upgrade kit.
Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email email@example.com.
NAS and Altech UEC have designed a remote control that can be used with all Altech UEC VAST set-top box and PVR models. When you first receive your replacement remote (RCU4UECSAT) you must reset your Altech UEC VAST set-top box or PVR. Once done, an old Altech UEC remote control will not operate your Altech UEC VAST set-top box or PVR.
Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email firstname.lastname@example.org
Please contact QLD Authorized service agent as WA is temporarily unavailable for the next few months.
Christophe Bonavia and Brandon Spoor
NAS Australia Pty Ltd
28 Newstead Terrace
Newstead QLD 4006
(07) 3015 8700