Getting VAST™ Support
Contact UEC Support
UEC Master Distributor NAS Australia is the service agent for in-warranty repair and support.
Support Open between:
7:30am ~ 12:00pm & 1:00pm ~ 4:00pm
Monday to Friday.
Use the search and checklist below to try some basic troubleshooting before contact info is provided.
Contact VAST
Register or Rehit your Smart Card to Access VAST Services
Contact MySatTV to register your smartcard to gain access to free-to-air TV services. Call MySatTV or register online.
Contact VAST™ Call Center: 1300 993 376
Register Online for VAST Services
Finding it hard to get through to the VAST Call Centre to register your VAST decoder or authorise your VAST smartcard?
Why not check your service eligibility and register your decoder online. To assist you we have put together a step-by-step process document for you to follow.
VAST Satellite Dish Pointing Guide
This Satellite Dish pointing guide has been designed to assist satellite users correctly align their Dish.
Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au.
How to use your Altech UEC DSD4121/RV & DSR4639 Replacement Remote Control
NAS and Altech UEC have designed a remote control that can be used with all Altech UEC VAST set-top box and PVR models. When you first receive your replacement remote (RCU4UECSAT) you must reset your Altech UEC VAST set-top box or PVR. Once done, an old Altech UEC remote control will not operate your Altech UEC VAST set-top box or PVR.
Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email
Service and Support
Contact our dedicated team of support experts if you require any assistance with your UECs products.
Between 7:30am ~ 12:00pm & 1:00pm ~ 4:00pm Monday to Friday